No deposit is required.  However, you are required to pay a $55 connection fee for service at the time of application.  This fee is non-refundable.

Your bill is due upon receipt.  If your bill is not paid 20 days from the billing date a late fee of 15% will be applied to your account.  There is a minimum late fee of $2.75.

No, there are now several ways you may pay your water bill. 

Payments can be made at the Main Office between 7:30 AM and 4:30 PM, Monday-Friday. For customer convenience, we also have a night deposit drop box located at the main entrance to our office.  A drive through payment tube system is also available during normal business hours.

Payments may also be mailed in using the return envelope that accompanies your monthly water bill.

Bank Draft is available from Anniston Water Works by filling out an application at the Main Office, 931 Noble Street.   There is no charge for this service.

Our new online payment link is now active and can be found at https://ebill.awwsb.org.

Any bill with a previous balance must be paid by the "pay by date" listed on the bill.  Any account that still has a past due balance after the pay by date can be disconnected at any time.  If the service is disconnected, the entire bill and a $90.00 reconnect fee must be paid to restore service.

Fluoridation Facts  contains answers to frequently asked questions regarding community water fluoridation.  A number of these questions are based on myths and misconceptions advanced by a small faction opposed to water fluoridation.  The answers to the questions that appear in Fluoridation Facts are based on generally accepted, peer-reviewed, scientific evidence.  They are offered to assist policy makers and the general public in making informed decisions.  The answers supported by thousand of credible scientific articles, including the more than 350 references within the document.  It is hoped that decision-makers will make sound choices based on this body of generally accepted, peer-reviewed science.

Yes, that great tasting, safe, healthy Anniston Water Works drinking water is safe for dogs, cats, birds, and many other pets. Water for fish, however, requires special attention before you can add fish to your aquarium or fish bowl. (see "fish" below.)

Pets need fresh, clean water daily, so you should change your pet's water each day. When pets accidentally spill food in the water dish, the water begins to look and taste foul. In addition, bacteria can begin to grow, potentially creating health problems for pets.

FISH: Fish require clean, non-chlorinated water. The water available from your tap has chlorine. You can remove the chlorine by bubbling air through the water for at least one day OR adding a special chemical to neutralize the chlorine. The neutralizer is available at a pet supply store.

Water in the tank or bowl may become polluted if you do not have a filter. Fish need fresh water regularly. We recommend that you change about 1/3 of the water each month. When changing the water or introducing new fish to your aquarium or fishbowl, you must let the fish become acclimated to the water temperature and chemistry.

To learn more about the special needs of different fish species, contact your pet store personnel.

Hydrants are strategically located throughout the city based on fire protection needs. The placing or location of the hydrants is determined by the size of the water main and density of development. The hydrants are color coded according to the amount of flow they deliver.

To help firefighters better serve the community, please remember a few fire hydrant safety rules:

• Never park in front of a hydrant
  
• Call us promptly to report a damage hydrant or anyone tampering with a hydrant
  
• Never plant trees or shrubs that may interfere with the use of the hydrant. Remember that in the event of a fire quick access is important in protecting your property.