If you have a disruption in your WATER SERVICE or are experiencing problems with your SEWER SERVICE, you are encouraged to immediately call us at our Emergency Service Number (256-241-2000) for 24/7 response.
If a sewer problems results in sewage in a residence or other building, please contact the Alabama Department of Public Health (256-237-4324) for cleanup guidance.
Service - by providing high quality drinking water to our customers on demand while maintaining our plants and equipment to facilitate economic growth and development.
Protection of the environment and public health - through responsible wastewater treatment and source water protection.
Continuous improvement - of our processes and personnel to achieve the highest standard of customer satisfaction and to meet or exceed all water and wastewater quality standards.