Customer Service

PLEASE NOTE

If you have a disruption in your WATER SERVICE or are experiencing problems with your SEWER SERVICE, you are encouraged to immediately call us at our 24-hour Emergency Service Number: (256) 241-2000.

The Anniston Water Works takes great pride in being able to offer our customers a high level of customer service. Whenever you have questions regarding your water service, water quality, billing statement, payment options or any other water-related questions, we encourage you to contact us in one of the following ways:

By Phone: (256) 241-2000

By Email: info@awwsb.org

In Person:
931 Noble Street

Office Hours:
7:30 AM - 4:30 PM, Mon.-Fri. 

You can reach Anniston Water Works at any time by dialing the above number.  Our personnel are available to answer emergency calls 24 hours a day.